What brand is on the door? Call with that answer, and a licensed, insured tech comes to your building, often the same day.
Ask your questions first, decide later.
Call the desk (XXX) XXX-XXXXNew York Appliance Desk sets up repairs for the appliances New York kitchens and laundry closets run on, from a 24-inch dishwasher in a galley kitchen to a 48-inch built-in refrigerator.
Warm fresh-food side, frost on the back wall, a compressor that clicks and quits.
See this repairFront-loaders that won't drain, stacked units that walk across the closet.
See this repairClothes still damp after an hour, or a ventless dryer that never finishes.
See this repairWater left in the tub, a door that leaks, a code that keeps coming back.
See this repairBurners that won't light, an oven that never reaches temperature.
See this repairInduction zones that cut out, a cracked glass top, a dead over-the-range microwave.
See this repairEmpty bin, hollow cubes, a dispenser that drips onto the floor.
See this repairA disposal that hums, leaks into the cabinet or trips its reset.
See this repairPanel-ready refrigerators, dual-fuel ranges and wall ovens fail in their own ways. Each of these brands has a page with its codes and warranty terms.
The appliance fails the same way it would anywhere. Getting a tech and the part to it is where the city changes the job.
Half of Manhattan's homes were built by 1951, and almost half of Brooklyn's date from before 1940, by the Census Bureau's latest five-year survey. A new dishwasher can end up draining into much older plumbing, so the tech checks the drain hookup and the outlet as well as the machine.
Stacked washer-dryers and ventless dryers are common in apartments where there's no outside wall to vent through. A ventless dryer that won't finish usually has a clogged condenser or a lint path packed tight, not a dead heater. Say if yours is stacked: the top unit may have to come down.
In New York City, work on gas piping and gas appliance hookups has to be done by a Licensed Master Plumber or someone qualified working under one. If the range smells of gas, leave the apartment and call 911 once you're outside. The oven and range page covers what an appliance tech handles and what needs the plumber.
The city's tap water averages about 2 grains per gallon, soft by any standard, so scale is rarely what's clogging an ice maker or dishwasher here. That points the tech toward filters, food soil, pumps and door seals first.
Model sticker, what it's doing, your ZIP. A minute of that saves the tech a guess on which parts to bring.
A licensed, insured tech gets a time that suits you. If the managing agent asks for a COI or an elevator booking, that's handled before the day.
The tech names the part, prices the job on paper and waits for your yes. You only pay for work you agreed to.
Once the part is in, the tech runs a full cycle or watches the temperature come down before leaving.
Manhattan is home base, from the Financial District to Harlem. Brooklyn, a wide stretch of Queens and the South and East Bronx are covered too. Type the ZIP where the appliance is.
Why labor runs higher here, which parts make a repair expensive, and what the visit charge covers.
The 50% test, how long each appliance usually lasts, and the built-in exception.
Sub-Zero, Wolf, Thermador, Samsung and LG codes, with the part each one points to.
Often, yes. Same-day visits depend on how early you call and where the building is. Call in the morning, and say up front if food is warming up or water is on the floor.
Yes, along with Samsung, LG, Whirlpool, GE, Bosch and the other common brands. Read us the model number from the sticker when you call. On a built-in, the Sub-Zero page shows where to find it.
No. Tell us the managing agent's name and email on the call, and any limits on hours or elevator use. The COI gets sorted before the visit, so the doorman isn't the one who stops the job.
If the appliance came with the apartment, check your lease or ask the super first, since the landlord usually decides on the repair. If it's your own washer or fridge, call us directly.
The part and the hours on site set most of the number, and labor costs more here than the national average. The cost guide shows what moves the price, and the tech writes the price down before a part is ordered.
If the fridge is warm or water is on the floor, yes. You'll get a working kitchen back, and a licensed tech who works your borough sets the time with you.