Do you smell gas right now?
Leave first, call from outside. Con Edison and National Grid both give the same order: get out of the apartment, then call 911 once you're outside and safe.
- Don't flip light switches, unplug anything or use a lighter on the way out.
- Don't open the oven to check where the smell is coming from.
- Leave the door unlocked behind you if you can do it quickly.
Once the gas has been made safe, call us to get the range repaired.
Gas or electric: which parts fail?
New York Appliance Desk sets up oven, range and stove repair across Manhattan, Brooklyn, Queens and the Bronx, from 20-inch apartment ranges to 48-inch dual-fuel pro ranges. The fuel decides most of the diagnosis.
| What it does | Gas oven | Electric oven |
|---|---|---|
| Won't heat at all | Igniter, safety valve, control board | Bake element, relay on the control, thermal fuse, breaker |
| Heats slowly or lights late | Weak igniter | One element out (bake or broil), a relay sticking |
| Runs hot or cold | Temperature sensor, calibration, door seal | Temperature sensor, calibration, door seal |
| Door locked after self-clean | Lock motor and switch | Lock motor and switch |
| Burner clicks but won't light | Wet or cracked igniter, spark module, burner cap seated wrong | (n/a) |
| Code on the display | Read it to us exactly. GE, Frigidaire and Wolf use F-codes that mean different things by brand and model. | |
Dual-fuel ranges pair gas burners on top with an electric oven below, so they can have both sets of faults. Wolf and Viking dual-fuel ranges have their own pages: Wolf repair and Viking repair.
Who can touch the gas line in New York City?
Since January 1, 2020, the city's Department of Buildings has required that gas work, including connecting and disconnecting gas appliances, be done by a Licensed Master Plumber or by someone with a DOB gas work qualification working under one. That's Local Law 150 of 2016.
The repair inside the range (igniters, valves, sensors, boards, elements) is appliance work. Pulling the range off its gas connection to reach the back, or hooking up a replacement range, is gas work. Say on the call if the range has to come out, and the visit gets planned for it.
Why do apartment ranges get harder to reach?
Plenty of apartment ranges are wedged between two cabinets with little side clearance, sometimes on a floor tiled after the range went in. Sliding it out risks scratching the floor or straining the gas connector. Most igniter, sensor and element repairs happen from the front with the oven door off. Let us know if the range is wedged in tight, and the tech will plan around it.