Appliance Repair Questions From New York Callers
Wondering about timing, the price or your building's rules? Find the answer below, or open the call with your question.
Ask your questions first, decide later.
Booking the visit
How soon can a tech come?
Same-day visits are offered across the four boroughs we cover. Whether today works depends on the time you call and the schedule in your area, so calling in the morning gives the best chance.
What do I need when I call?
The brand, the model number if you can reach the sticker, what the appliance is doing (with any code), the address and floor, and how the tech gets in. A photo of the model sticker on your phone is the fastest way to have it.
Can I be out while the repair happens?
Someone adult needs to let the tech in and, ideally, approve the written price. If that's the super or a neighbor, say so on the call and give their name.
What if the part has to be ordered?
The tech diagnoses the fault, writes up the price including the second visit, and orders the part once you agree. Brand-specific parts for built-ins can take longer to arrive than common ones.
The price and the warranty
Will I know the price before the work starts?
Yes. The tech finds the fault and writes the price down first. You only pay for work you agreed to. The cost guide covers what goes into that number.
Does the repair come with a warranty?
Ask on the call and check the written price, which should state the warranty on the part and the labor for that repair.
Buildings, renters and coverage
What is a COI and why does my building want one?
A certificate of insurance shows the building that the contractor coming in carries liability insurance. Many co-ops, condos and managed rentals ask for one before any work in a unit. Give us the managing agent's contact and it gets handled before the visit.
Does it matter if I rent?
Only for who decides. Appliances that came with the apartment usually belong to the landlord, who decides on the repair. Appliances you bought are yours to book.
Which parts of the city do you cover?
Manhattan, Brooklyn, Queens and the Bronx. The areas page has every covered ZIP. Don't see yours? Call anyway and we'll check your address.
Something we didn't answer?
Ask it in the first minute of the call. After that, a licensed, insured tech gets your visit on the calendar, often for the same day.