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Repair or replace

Repair or Replace Your Refrigerator or Washer?

How old is it, and what will the repair cost? With the tech's written price in hand, the half-the-price test settles most cases.

Ask your questions first, decide later.

What is the 50% rule?

Consumer Reports' 2014 guidance sets the ceiling: don't spend more than 50 percent of the cost of a new product on repairing an old one. You need two numbers to use it, the written repair price and the price of the replacement you'd actually buy. If the repair comes in under half, fixing it usually wins. Over half, especially on an appliance past its typical life, a new one starts to make sense.

Price the model that would really go in your kitchen. If only a counter-depth or panel-ready fridge fits the opening, that's the replacement to compare against, and the bar for a worthwhile repair moves up with it.

How long do appliances usually last?

ApplianceAverage life (years)
Gas range15
Refrigerator (standard)13
Electric range13
Dryer (gas or electric)13
Food waste disposer12
Freezer11
Washer10
Dishwasher9
Microwave9

These are averages from the National Association of Home Builders' 2007 study of home component life. They're averages, not expiry dates: a well-kept fridge can run far longer, and a budget one can fail early.

What's the built-in exception?

Built-in refrigerators and pro ranges bend that rule in the owner's favor. A built-in Sub-Zero, Thermador or Viking costs many times what a freestanding fridge does, and replacing it can mean cabinet work and panels too. Their makers also cover the sealed system for longer: Sub-Zero and Thermador both publish sealed-system coverage out to twelve years on listed parts. So a compressor job that would retire a freestanding fridge can still be the right call on a built-in. The Sub-Zero and Thermador pages have the warranty detail.

When is replacing the obvious answer?

  • The same appliance has needed a major repair before, and this is another one.
  • A sealed-system leak on an older, budget freestanding fridge.
  • A cracked washer tub or failed bearings on a machine near ten years old.
  • Rust through the cabinet or tub, or a burned wiring harness.

Everything else is worth a visit and a price. Most faults on the refrigerator, washer and dryer pages are repairs, not replacements.

More repair-or-replace questions

Is it worth repairing a 10-year-old washer?

Often, if the fault is a pump, a door lock, a belt or an inlet valve. Washers average about ten years, so a tub, bearing or main board failure at that age is where replacement starts to win.

How do I get rid of an old fridge in New York City?

Not at the curb on a whim. The Department of Sanitation has to remove the refrigerant from fridges, freezers and air conditioners by appointment before pickup, and the doors come off first. Many sellers haul the old one away when they deliver the new one.

Not sure which way to go?

Start with a real repair price. Call, and the tech who comes tests the part and writes the number down so the half-the-price test has something to work with.

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