Privacy Policy for New York Appliance Desk

What we collect

• Form requests: the name, phone number, email, ZIP code, appliance details and message you type into the contact form.
• Phone calls: the number you call from, the time and length of the call, and the ZIP or area you give. Calls may be recorded for quality and to confirm the request. {{TODO: owner to confirm whether calls are recorded and the call-tracking provider used.}}
• Browsing data: if you allow analytics cookies, pages viewed, device type, approximate location from your IP address and how you arrived at the site. Without your consent, no analytics run.

How we use it

To set up the repair you asked for, to call or email you back about it, to keep the site working, and, with consent, to understand which pages help people. We don't sell your personal information.

Who we share it with

Your request goes to the independent appliance repair company that handles your area, so it can contact you and do the repair. We also use service providers for hosting, call routing and, with consent, analytics. They process data on our behalf only. We may disclose information if the law requires it.

How long we keep it

We keep request and call records as long as needed to handle the repair and for ordinary business records, then delete them. {{TODO: owner to set a retention period.}}

Your choices

You can ask to see, correct or delete the personal information we hold about you by emailing hello@newyorkappliancedesk.com. You can change your cookie choice at any time with the Cookie settings link in the footer. Details are in the cookie policy.

Texts and calls

If you send the form, you agree to be contacted about that request by phone, text or email. Reply STOP to any text to opt out of texts.

Children

This site isn't meant for children under 13, and we don't knowingly collect their information.

Changes

We'll post any change to this policy on this page with a new effective date.