How New York Appliance Desk Works

Who we are

New York Appliance Desk is a marketing company. We run this website and its phone line. We are not an appliance repair contractor, we don't employ repair technicians, and we don't perform repairs ourselves.

Who does the work

Repairs are done by independent appliance repair companies that we work with in Manhattan, Brooklyn, Queens and the Bronx. They are our licensed and insured partners. Each one is a separate business, responsible for its own technicians, its diagnosis, its prices, its parts and the warranty on its work.

When you call the number on this site, your call may be answered by us or passed to one of these companies. The company that comes to your home sets the price and gives it to you in writing before it starts. You only pay for work you agreed to.

How we are paid

You don't pay us anything to use this site or to call the number on it. We are paid by the repair companies we work with, generally a fee for each qualifying phone call or customer request we send to them.

What we check, and what we don't

Before a company takes calls from this site, it confirms to us that it holds the licenses its work requires and carries insurance. {{TODO: owner to describe how licenses and insurance are verified and how often they are re-checked.}}

We don't supervise the repair, inspect the work, set prices or promise results. Disputes about a repair, its price or its warranty are between you and the repair company, though we're glad to hear about any problem you have.

Gas work in New York City

Under New York City rules, gas work, including connecting and disconnecting gas appliances, must be done by a Licensed Master Plumber or by a person with a Department of Buildings gas work qualification working under one. Ask the company that comes out who will handle any gas connection.

How to check a license

You can ask any company for its license and insurance details before work starts. {{TODO: owner to confirm the license type the partners hold in NYC and add the matching public lookup link.}} For gas work, the NYC Department of Buildings publishes a license search for Licensed Master Plumbers.

The information on this site

Repair information on this site is general. Error code meanings and warranty terms come from manufacturers' published documentation and can change. Housing figures come from the U.S. Census Bureau's American Community Survey. Your appliance's own manual and the technician's diagnosis come first. This site doesn't show photos of real jobs, technicians or vehicles.

Contact

Questions about how this site works: hello@newyorkappliancedesk.com.