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Thermador

Thermador Appliance Repair in New York City

Read us the code off the display first. On a Thermador dishwasher, E15 and E24 send the tech to opposite ends of the machine.

Ask your questions first, decide later.

What does the dishwasher code mean?

On a Thermador dishwasher, the code narrows the job fast. New York Appliance Desk books Thermador repair across Manhattan, Brooklyn, Queens and the Bronx for dishwashers, ranges and rangetops, wall ovens, cooktops and column refrigeration.

CodeThermador's meaningWhere the tech goes
E15Water detected in the base of the dishwasherFinding the leak: hoses, inlet valve, pump seals, tub, door
E22Blocked filter, drain pump cover, kinked hose or clogged air gapFilters, pump cover, drain path
E23Drain pump blocked or faultyDrain pump and impeller
E24 E25Drain problem: pump cover, hose or air gapDrain path from pump to sink or disposal
E27Supply voltage too lowThe outlet and circuit under the counter

A code that keeps coming back after a reset, especially E15, is not one to clear and live with. Close the water valve under the sink and leave the dishwasher off until it's looked at.

Is the Thermador still covered?

Thermador lists two years of limited warranty on the entire appliance, parts and labor. Refrigeration gets more on the sealed system (compressor, evaporator, condenser, dryer-strainer and tubing): parts and labor from year three through year six, then parts only from year seven through year twelve. The install date and serial number decide it.

What fails on Thermador ranges and refrigeration?

  • Star burners: wet or cracked igniters, burner caps out of position, clogged ports, a failing spark module.
  • Wall ovens: bake and convection elements, temperature sensors, door locks after self-clean, control boards.
  • Freedom columns: warm sections from a failed fan or defrost fault, a door that drifts out of alignment, ice makers on the freezer column. See refrigerator repair for how the tech sorts warm-fridge calls.
  • Induction cooktops: pan detection, cooling fans and power boards.

Thermador repair questions

My Thermador dishwasher shows E15 and won't start.

E15 means the safety switch found water in the base pan. Thermador's guidance is to shut the water off and have it serviced. Tipping the machine to drain the base hides the leak without fixing it.

Can you repair a Thermador column refrigerator?

Yes. Freedom column refrigerators and freezers are serviced in place, from the front. The sealed system on Thermador refrigeration has longer coverage than the rest of the unit, so check the install date first.

The Star burner won't light on my Thermador rangetop.

Usually a wet or cracked igniter, a burner cap that isn't seated, or a clogged burner port after a boil-over. The tech checks the spark at each port before replacing the spark module.

Dishes clean and the range lit?

Start with the model number and the code. A licensed, insured tech who works your borough tests the part behind the code and gets it running.

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